 |
|
Unfortunately, nobody's
perfect!
Whenever a shipment is in transit, the
unfortunate possibility of damage/shortage may occur. Fortunately,
we have a system in place to handle it.
If there is a notation on your Delivery Receipt
(also referred to as a D/R)), a claim and its supporting documentation are
required to be filed within nine months of delivery. If there is no
notation on your D/R, you only have 15 days to report any damage or
shortage to receive any settlement.
Print
Claim Form (must have Adobe Acrobat Reader) Download
Fillable Claim Form (Download or Open to complete and print) |
| Short |
| If you know what is short at the time of
delivery, have the driver write a precise description of the shortage on
the D/R. If it is unknown at the time of delivery, contact our OS
& D department immediately with the following information: Pro
#, number of pieces missing, and precise description of missing articles.
|
| Visible
Damage |
| If the container shows visible signs of damage,
ask the driver to inspect the contents with you. Then write a
precise description of the damage on the D/R, including the condition of
the outer packaging.
|
| Concealed
Damage |
| As soon as possible after delivery, unpack and
inspect your shipment. Should you discover a concealed loss or
damage, report it immediately to our OS & D department. If made
by phone or in person, written confirmation must be mailed to the
terminal. You should request an inspection be done within 15 days of
delivery by a Bob's representative. During this time, leave the
containers and packing materials with the damaged article. The
inspection report does not constitute a claim.
|
| How
to File a Claim |
| First, determine the dollar amount, which
accurately represents your loss. Mitigate the claim if
possible. Rather than claiming for the entire invoice, take into
account resale or salvage value. Can you salvage part of the product
in the container? Are you able to sell at a reduced cost? Can
you repair it? Is there value to the salvage? Taking all this
into account will help in expediting all claims. The following
information is required when filing a claim: a standard Claim Form,
Original Invoice, a copy of the freight bill, a copy of the bill of
lading, any repair or replacement invoices and an inspection form, if one
was done. You can file the claim with the originating carrier at the
time of pick-up or with the delivering carrier (D/R specifies which
carrier is the delivering carrier). Send your Bob's claims and
supporting information to: Bob's Pickup & Delivery, Inc., RR 1
Box 2068, Sidney, MT 59270.
|
| Claim
Processing |
| You will receive a claim acknowledgement
letter, stating your claim number within 30 days of us receiving your
claim. Read this acknowledgement carefully. It may ask for
other documents or information we may need to process the claim. A
claims examiner will research your claim, and unveil other party liability
(if needed). Your claim will then be addressed as fairly and as quickly as
possible.
Back to
Customer Service Guide |